We are looking to support our client based near Ellesmere Port with a requirement for a Senior Print Room Operative. This role would be suitable for administration candidates who have prior experience handling print output materials for posting and shipping out to other clients. Full training will be provided on the relevant hardware - but some prior experience in a similar environment will be necessary to be considered further.
The role will begin on a contract basis, transferring to permanent staff after 12 weeks - subject to successful completion of the probationary period. The work needs to be performed on site in our client’s modern print and mail room (so no opportunity for remote working), and the hours of work are Monday to Thursday 09:30-17:30 and Friday 09:30-17:00 (37 hours per week). As this is a senior role taking responsibility for other members of the print room team, some flexibility around these hours will also be required from time to time.
The rate of pay is £13.73 per hour. Upon successful completion, benefits include profit share and healthcare cash plan. A further description is given below – please contact us with your latest CV and details on your current situation and potential availability to start a new role if you would like to apply. Candidates must have current eligibility to work in the UK. Applications from candidates without this will not be considered.
Working under the current team supervisor, and providing guidance and assistance to other print room workers, the senior print room operative will assist with the printing and output of materials to ensure the needs of the business and that customer requirements are met. This is an opportunity to work for a social enterprise that helps people working in the local community by providing alternative format documentation to people with sight difficulties and impairments working for household name companies within Finance, Telecommunications and Utilities.
The client uses Canon printers and bespoke software to produce their output and full training will be given, but candidates must have prior ‘print’ experience in a business or mail room environment. As a senior team member they should also possess motivational skills and the ability to work to production deadlines. Beyond this the client is looking for good people skills, reliability, punctuality, organisational skills, attention to detail, and work ethic.
Overall aims of the post:
To print, collate and fulfil all post to ensure all service level agreements are met.
To provide administrative support to the Printing Team Supervisor as required and cover during absences.
To assist the Printing Team Supervisor and Quality and Training Administrator in the training of new and improving staff and to “buddy” new and improving staff as required.
Main responsibilities:
- Ensure all customer requirements are met in relation to quality standards, security, and turnaround time.
- Ensure the Print Team Supervisor is informed immediately of any situation when, for whatever reason, customer requirements cannot be met.
- Become proficient in the use of the companies printing, binding, Braille printing and other mailing equipment.
- Assist in general maintenance of the Mono, Colour and Braille printing equipment.
- Ensure all docket books are completed correctly and left in designated place before the post collection. Ensure that Royal Mail representative signs and takes docket sheets.
- Ensure correct dockets are placed on all outgoing mail according to Mail Collection company.
- Ensure all information is collated for invoicing purposes, e.g. postage records. These must be accurate and produced within agreed timescale before submitting to relevant parties.
- Work within all relevant health and safety procedures/guidelines.
- Report any breakdowns, errors, or issues to the Print Team Supervisor as soon as they occur.
- Ensure smooth running of all print equipment assisting in maintenance, fixes (including paper jams and toner replacement) and cleaning as appropriate.
- Contact print suppliers to request new supplies or to register breakdowns as appropriate.
- Assist in other areas of the operations department as required.
- Act as cover for the Print Team Supervisor during holidays and absence as required.
Additional Information:
The post will continue to develop to meet the changing and growing needs of the business.
The postholder is expected to work in a flexible manner. It is not possible to cover all potential responsibilities in the job description. It is expected that the postholder will cover tasks not specifically covered within their job description.
Person Specification: Senior Print Room Operative
Qualifications and Training
- A minimum of 5 GCSEs (Grades A-C, including Maths and English) / NVQ admin level 3 / or equivalent related experience
Experience
- Experience of working in a print and / or fulfilment environment
- Experience of dealing with clients/customers resolving issues and providing excellent customer service.
- At least 3 years’ experience of working in an office environment within an industry with a strong customer focus
- Experience of using Microsoft Word, Excel to a high standard
- Experience of working to and achieving targets and deadlines
Skills/Abilities
- Excellent written and communication skills
- Excellent interpersonal and team playing skills
- Ability to work to tight deadlines in a demanding office environment
- Have an adaptable and flexible approach to work and working arrangements
- Comprehensive IT skills using Microsoft Word and Excel
- Excellent organisational skills
- Ability to work both in a team and on own initiative
- An understanding of and personal commitment to the business objectives to provide accurate, efficient, and quality transcription of printed matter into alternative formats for visually impaired people.
- A commitment to continuous improvement and ongoing personal development
- A commitment to maintain client and customer confidentiality and to achieve continuously high standards of customer care.
- A commitment to work flexibly for the needs of the business
Other
- Non-smoking policy
- Applicants are advised that guide dogs accompany several members of staff